Concierge Customer Care

EnvisaCare Rx Puts Our Patients First

As part of your plan, you have access to our concierge customer care team.  We are here to help you navigate the pharmaceutical system and get the most out of your benefits. At EnvisaCare Rx, we believe that every person’s health is entirely unique – and so is their course of treatment.  Our dedicated team is here to solve medication related needs for our members. 

What’s Included in Concierge Customer Care?
Our customer service team is here to help you:

• Answer Plan Questions
• Look for Cost-Savings Alternatives
• Access to On-Staff Clinical Pharmacists
• Medication Therapy Management
• Clinical Advocacy

Why Does EnvisaCare RX Invest in Concierge Customer Service?

We believe that treatment shouldn’t revolve around formulary management, manufacturer rebates, preferred specialty medications, or mail order facilities. We should focus on what members need. We’ve seen members attest to the positive impact pharmacist involvement makes in their care:

• Improves the quality of patient care and outcomes (e.g., disease/symptom improvement/resolution, improved adherence, saved lives);
• Reduces health care expenditures (e.g., reduction in expenses associated with physician visits, urgent/emergency care visits and hospitalizations);
• Reduces medication-related adverse events (e.g. improved patient safety).